Energy and chemicals companies face constant pressure to keep costs low. To stay competitive, many are turning to smart operations powered by artificial intelligence (AI) and machine learning. This shift is not new, but today’s uncertain energy demand and the rapid rise of Generative AI are speeding up adoption.

Smart operations include things like predicting equipment failures, using advanced robots for inspections, applying maintenance only when needed, and using machines that can adjust themselves. These solutions help companies save money and work more efficiently. However, if each business unit tries out new AI tools on its own, without coordination, the results can be messy. Different teams may test the same ideas separately or overlook the steps needed to scale solutions across the whole company.

One Upgrade Can Affect Many Areas

In smart operations, everything is connected. Even one digital upgrade can affect employees, processes, and systems. For example, switching from human crews to drones for equipment checks might seem simple, but it raises bigger questions:

  • Are drones linked to maintenance workflows so employees can act on the data?

  • Does the company have the IT, data, and cybersecurity systems needed to support them?

  • Are employees trained to use the new tools?

  • Are safety and compliance processes in place?

Because of these connections, companies need a coordinated approach that considers processes, people, and technology together. IT and operational technology (OT) must work side by side, supported by strong computing, data, and cybersecurity systems.

The Five Key Areas for Future Facilities

Deloitte Global’s “Facility of the Future” framework highlights five areas that must come together for smart operations to succeed:

  1. Workflows and procedures

  2. Analytics and tools

  3. Facilities infrastructure

  4. Technology infrastructure

  5. Workforce skills and competency

This framework helps leaders see where they stand today, identify gaps, and plan investments. It also provides a consistent way to apply smart operations across different parts of the business—upstream, midstream, and downstream—so strategies are stronger and more effective.

Technology and People Must Work Together

Smart operations are not just about machines and systems. They also require people to adapt. That means clear strategies, strong security, smooth deployment, and ongoing support. Importantly, employees need training, upskilling, and change management so they feel part of the transformation.

The Bottom Line

Success comes from a structured approach—not random digital projects. By combining technology with workforce development, energy and chemicals companies can scale smart operations effectively, improve safety and efficiency, and build long-term growth.

Published: 27th August 2025

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